Customer help
Customer registration and booking are mobile-app only. The app is coming soon.
How it works →Contact us
We're here to help.
Choose a topic below or send us a message. Your enquiry goes to the BookProSalon admin team.
Salon merchants
Register a salon, resume onboarding, or sign in after administrator approval.
Merchant login →Privacy enquiries
Learn how account and booking information is handled.
Read Privacy Policy →Send a message
How can we help?
Ask us about the app, merchant onboarding, privacy, or anything else.
Please do not include passwords, payment card details, or OTP codes.
Frequently asked questions
Answers before you ask.
Quick guidance for customers and salon merchants.
Can I book a salon on this website?
Customer booking and login are app-only. The customer app is coming soon; this website currently provides product information and merchant access.
How does a salon merchant get access?
Register your salon, then complete its address, location, operating hours, photo, and service selection. Admin reviews the submitted profile before operational access is enabled.
Can I sign in while my salon is pending approval?
You can sign in while onboarding is incomplete to finish setup. Once submitted, operational access is blocked until admin approval. Approval is also shown by notification and email when mail delivery is configured.
When is a walk-in queue token assigned?
A token is assigned only after the salon accepts the walk-in request. Queue position and wait time are estimates and may change.
Who sets the service price?
BookProSalon administrators manage the service catalog and prices. Merchants choose which services they offer; the backend calculates the booking total.
How can I pay?
Cash at the salon is supported. Online payments are available only when the verified payment gateway has been configured.
Should I send account or payment secrets here?
No. Never put passwords, OTP codes, card numbers, or other sensitive payment details in the contact form.